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GoVo Help Centre
For Volunteers
For Volunteers
Help with getting started, finding roles, and making the most of your volunteering experience
Getting Started
Getting Started with GoVo
How to add a shortcut to GoVo on your homepage
How to create a GoVo account
Do I need to register before searching for opportunities?
Do all volunteers need to complete an ID check?
Applying for Opportunities
How to Find and Apply for Opportunities
What happens after I apply for an opportunity?
Signing up for multiple opportunities
Why do I need an ID check in GoVo?
Next Steps After Applying
What if my application isn’t accepted?
How to Contact a Charity
My Profile
Managing Your Profile and Information
During Your Opportunity
Taking Part in a Volunteering Task
Withdrawing your application
What if I feel unsafe as a Volunteer?
If you cannot attend your opportunity
Account management
How do I close my GoVo account and delete my data?
What data does GoVo store?
Yoti ID Verification
What is Yoti ID check and why do we use it?
How to complete your Yoti ID check
Troubleshooting your Yoti ID Check
Supported ID Documents in England, Scotland and Wales
Yoti ID Check Accessibility
Common reasons Yoti ID checks fail
I can’t pass my Yoti ID check
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Support and Guidance
Support if English is not your first language
What if I don’t have a passport or driving licence?
Where is GoVo available?
What if there are no opportunities in my area?
Troubleshooting
I haven’t received my verification email or code
Resetting your password
