My Yoti app is freezing - How to fix it

✅ Step 1: Force Stop the App

• On Android:
  1. Go to Settings → Apps → Yoti
  2. Tap Force Stop
• On iOS:
  1. Swipe up from the bottom (or double-click Home) to view open apps
  2. Swipe Yoti up to close it completely

✅ Step 2: Restart the App

After force stopping, reopen the app and check if it works normally.

✅ Step 3: Update the App

Ensure you have the latest version installed:

• Open Google Play Store or Apple App Store
• Search for Yoti and tap Update if available

✅ Step 4: Clear Cache or Reinstall

• On Android:
  • Go to Settings → Apps → Yoti → Storage → Clear Cache
• On iOS:
  • Delete and reinstall the app from the App Store

✅ Step 5: Restart Your Device

A simple reboot can fix temporary glitches.

✅ Step 6: Check Internet Connection

Switch between Wi-Fi and mobile data to ensure a stable connection.

✅ Step 7: Free Up Device Resources

Close other apps running in the background and make sure you have enough storage space.

✅ Still Having Issues?

If the problem persists, please contact Yoti Support via their https://www.yoti.com/contact/ or in-app support.