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I can't submit my volunteer application

Useful tips if you are having problems submitting your volunteer application

If you’re trying to apply for a volunteering opportunity on GoVo but your application will not submit, there are a few simple things you can check.

1. Make sure you are signed in

You can browse volunteering opportunities on GoVo without an account, but you’ll need to create an account or sign in before you can apply.

If you have not registered yet:

  1. Select Join us.
  2. Create an account using your email address, Google account, or Microsoft account.
  3. If you sign up by email, check your inbox for the 6-digit verification code.
  4. Enter the code to activate your account.

Once your account is set up, return to the opportunity and try applying again.

2. Check your email verification code

If you are asked for a verification code but have not received it:

  1. Check your spam or junk folder.
  2. Make sure you entered the correct email address.
  3. Select Resend Code during the sign-up process.

The email usually arrives within a few minutes. If it does not arrive, the most common reason is a small typo in the email address.

3. Check that you are using the correct Apply button

On some pages, the Apply button may be at the top of the opportunity page.

If you are using GoVo on a desktop or laptop, scroll back to the top of the page and look in the top right-hand corner of the screen for the Apply button.

4. Check whether the charity uses its own application form

Some charities ask volunteers to complete an application form on their own website.

If this is the case, selecting Apply will take you to the charity’s webpage. You will need to complete and submit the form there. Once submitted, the charity will contact you directly about next steps.

Your application should still appear in your GoVo dashboard.

5. Check whether ID verification is needed

Some opportunities may ask you to complete ID verification through Yoti before you can apply. This helps keep volunteering safe and gives charities confidence when reviewing applications.

To complete your Yoti ID check:

  1. Download the Yoti app from the App Store or Google Play.
  2. Set up your Yoti account.
  3. Scan your accepted ID document.
  4. Complete the video selfie check.
  5. Submit your details for verification.

Once your Yoti profile is linked to your GoVo account and your status shows as verified, you should be able to continue with your application.

6. If your Yoti check is not working

If your ID document will not scan or the liveness check does not complete:

  1. Make sure your document is valid and in date.
  2. Take the photo somewhere clear and well lit.
  3. Avoid glare, shadows, or blurry images.
  4. Keep your phone steady during the liveness check.
  5. Make sure you are using the scan tab in the Yoti app to scan the GoVo QR code.

If you still cannot complete the check, open the Yoti app and go to Help to raise a support ticket with Yoti.

7. If you cannot remember your password

If you cannot sign in to GoVo:

  1. Go to the login page.
  2. Select Forgot Password.
  3. Enter your registered email address.
  4. Check your inbox for the reset link.

If you do not receive the password reset email, check your spam or junk folder and make sure you entered the correct email address.

8. How to check whether your application was submitted

After your application has been submitted, it should appear in your GoVo dashboard.

You should also receive an email confirmation. The charity will then review your details and may contact you for more information or a quick chat.

Most charities aim to respond within 5 working days, but some may take longer, especially if they are small teams or volunteer-led. Keep an eye on your inbox and your spam or junk folder for replies.

Still having problems?

If you have tried the steps above and still cannot submit your application, contact GoVo support via help@govo.org and include:

  • The name of the opportunity you are applying for
  • The charity name
  • The email address on your GoVo account
  • What happens when you select Apply
  • Any error message you can see
  • Whether you are using a phone, tablet, desktop, or laptop
  • Whether you have completed Yoti ID verification, if required

This will help the support team understand the issue and get you back to your application as quickly as possible.