I can’t pass my Yoti ID check
What to do if you don’t get a green tick in Yoti
We’re sorry you’re having problems with your Yoti ID check. If you don’t see a green tick in Yoti, it means your verification hasn’t gone through yet. Some opportunities in GoVo will require this to be completed before you can apply.
Here are some things you can try:
1. Check your ID document
- Make sure it’s valid and in date.
- Only certain documents are supported (passport, driving licence, national ID card).
2. Check your photo
- Ensure the image is clear, well lit, and shows your full face.
- Avoid glare, shadows, or covering your face.
- Keep your phone steady during the “liveness” check.
3. Try again in the Yoti app
- Sometimes simply restarting the app and repeating the steps works- make sure to scan the Yoti QR code via the 'scan' tab on the Yoti app.
4. Contact Yoti Support
- Open the Yoti app and go to Help, or
- Visit www.yoti.com/support for troubleshooting articles and a contact form.
Their team will guide you step by step until you’re verified.
👉 Once Yoti confirms your ID check and you have a green tick, you’ll be able to continue with GoVo and apply for opportunities that require ID verification